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HOW DO I RETURN OR EXCHANGE AN ITEM?

We offer returns or exchanges within 15 days from the delivery date of your order. In order to receive a full refund, the item must be returned in its original condition with original labels and packaging. Please contact our customer care team at customercare@elleme.com, indicating your order number and reason for return. We will provide you the pre-paid DHL waybill via e-mail.

CAN I RETURN OR EXCHANGE MY ONLINE PURCHASE AT AN ELLEME STORE?

You may return or exchange items purchased on elleme.com to our physical stores in Paris and Shanghai. Please bring your original online order number with you when making a return or exchange. All returns/exchanges must be made within 15 days from reception and our regular return conditions apply.

Can I return/exchange a Sales Item?

We offer returns or exchanges within 15 days from the delivery date of your order, also for sales items. In order to receive a full refund, the item must be returned in its original condition with original labels and packaging. Please contact our customer care team at customer

I CANNOT FIND A RETURN LABEL IN MY BOX, WHAT DO I DO?

Please contact our customer care team at customercare@elleme.com, indicating your order number and reason for return. We will provide you the pre-paid DHL waybill via e-mail.

Do I need to pay taxes and duties for the return?

For returns, you won't get charged for possible tax and duty fees.

How long does it take for a refund to be issued?

You will receive a confirmation email as soon as your return has been accepted and your refund has been processed. Please allow us up to 5 working days to issue the refund on the payment method used for your purchase.