We accept refunds on all of our items. If you would like to make an exchange, you can return your order to be refunded and place a new order in our online shop. You have 14 days from when you receive your order to return your purchases for a refund. The items must be returned in their original condition and packaging, with all tags in place and accompanied by the delivery note that was enclosed with your parcel. Please contact firstname.lastname@example.org to arrange a return, stating your order number and the reason for the return.