- You have a 14-day window to request a refund or exchange upon receipt of your order.
- The items must be returned in their original packaging and condition, with all tags intact and accompanied by the delivery note enclosed in your parcel.
- A deduction for the return postage cost based on your location will be applied to your refund if you decide to return an item.
- IMPORTANT! Elleme only accepts returns shipped with the return labels provided by our customer service team.
- Our customer service specialists will assist you with any exchanges, and the price difference will be handled accordingly.
- To initiate a return or exchange, please contact email@example.com and provide your order number and the reason for your request.
- Please kindly note that our products are covered by a one-year warranty, which begins upon delivery.
Return shipping cost standard
Europe (UK, Norway and Switzerland included) - 15 €
Asia, Middle East & Nort America - 20 €
Africa, Oceania & South America - 25 €